Frequently Asked Questions About Our Legal Terms
Request closure from your Settings menu under Account. We process the request within 24 hours, verify your identity, and transfer any remaining balance to your registered payment method. Your data is retained for seven years after closure for regulatory purposes. You can reopen an account with the same email address at any time.
Yes. Contact our legal team via email (using the form under Help > Legal & Terms) with your request. We'll compile your registration data, transaction history, and contact details and send them to your registered email within 10 business days. There is no charge for data access requests.
We retain transaction records for as long as your account is active, plus seven years after closure. This ensures we can verify your history, respond to disputes, and comply with financial regulations. You can view your complete transaction history in the Wallet section of your account at any time.
Deposits are final once credited to your account; we do not reverse deposits except in cases of unauthorized access or payment processing errors. If you believe a deposit was made in error or your account was compromised, contact support immediately with your transaction ID and we'll investigate.
File a complaint through Help > Disputes or email our legal team with your account ID, transaction ID and a description of the issue. We investigate within 10 business days and respond with our findings. If you remain unsatisfied, you can escalate the complaint to our compliance officer.
We do not sell your personal data. We share account and payment information only with licensed payment processors (DANA, OVO, GoPay, QRIS providers) and regulatory authorities where required by law. All third-party access is governed by confidentiality agreements and data-protection standards.
Yes. Update your payment method, phone number or email address in Settings > Account Details. Changes take effect immediately for new deposits. Withdrawals are always sent to the payment method registered at the time of your request; we verify the match as part of our fraud-prevention process.
