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Our Terms & Conditions: Built Around Your Account

When you open an account with us, you're entering an agreement that protects both you and 7meter club.

Account ownership rulesPayment and withdrawal termsDispute and support processData and account securityGameplay and betting limits
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7meter club Our Terms & Conditions: Built Around Your Account
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How to Reach Us About Your Agreement

If you have questions about what our Terms & Conditions mean for your account, or if you need to report a violation, our support team is here to walk you through it. We're available across multiple channels so you can reach us in the way that suits you best — whether that's live chat during peak hours or email for detailed requests. Players in Surabaya and across Indonesia can contact us any time; response times are fastest during our core support window.

Team online

Live Chat

Open the chat widget in your account dashboard and speak to a support agent in real time. We're available during peak lobby hours, typically 10:00–23:00 WIB daily.

Email Support

Send a message to our support address with your account details and question. We'll review your email and reply within 24 hours with a clear answer or next steps.

In-Account Help Center

Browse our FAQ section inside the account menu. Search by keyword (e.g., 'withdrawal', 'deposit') to find answers to common terms and condition questions instantly.

SECURITY & YOUR DATA

How We Protect Your Agreement and Your Account

Your trust is built on how we handle the terms you've agreed to and the information you've given us.

Encryption & Security

All deposits, withdrawals and account activity are transmitted over secure HTTPS connections.

Data Privacy

We collect only the information needed to process your account, verify deposits and comply with local law.

Account Access Control

You control your account password, two-factor authentication settings and linked payment methods.

Data Retention

We keep your account data for the duration of your membership and as required by Indonesian law.

Your Data Rights

You can request a copy of your personal data, update your contact information, or ask for correction of any inaccuracy.

Dispute & Appeals

If you believe a charge is incorrect or a transaction was unauthorized, report it to support within 30 days.

Common Questions About Our Terms & Conditions

Read answers to the questions we hear most often from new and returning account holders about what our Terms & Conditions mean in practice, how they affect your deposits and gameplay, and what happens when disputes arise.

If we detect a violation — such as using multiple accounts, attempting fraud, or violating gameplay rules — we'll contact you first to explain the issue. Depending on the severity, we may restrict your account, pause withdrawals pending review, or close your account. You have the right to appeal; contact support with your account details and explanation.

The terms apply once you've signed up and remain in effect while your account is active. However, you can close your account at any time through your settings. We may update the terms occasionally; if we make material changes, we'll notify you by email and give you 30 days to review before they take effect.

Our terms confirm that deposits via these local payment methods are processed by their respective providers, not directly by 7meter club. We hold your wallet balance securely, and you can withdraw to the same payment method you deposited from. Deposits usually clear in under a minute; withdrawals are verified and processed within 1–3 hours.

The terms allow you to reset your password using the 'Forgot Password' link on the login page. We'll send a reset code to your registered email. You verify your identity by entering the code, then create a new password. Two-factor authentication adds an extra layer of security if you enable it in account settings.

Yes. Our terms recognize that responsible account management is important. Inside your account settings, you can set a daily or weekly spending limit on your wallet. Once you hit the limit, deposits are blocked until the next cycle. You can also request a temporary account pause through support if you need to step back.

We retain your account data for the duration of any active transactions and disputes, plus an additional period required by Indonesian law and financial regulations. Closed accounts are securely archived and deleted after that hold period. You can request a final copy of your data before closure by contacting support.

Report any discrepancy to support within 30 days of noticing it. Include your account number, transaction ID and a clear description of the issue. We'll investigate and respond within the timeframe set by our payment provider. If the error is our fault, we'll correct it; if it's outside our control, we'll explain the outcome.

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